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AFTERPAY,  SHOP NOW, PAY LATER.

FAST & FREE SHIPPING AUSTRALIA WIDE on orders over $99

FAQ’s

Loyal and new customers, we hope you will be able to find answers to your queries below. However, if you need more assistance, feel free to contact our friendly Customer Care Team, who will be more than happy to help you!
Connect with us @ sales@gordzgrayson.com

Damaged Item

Although it is quite rare as Gordz Grayson’s is based on quality, in case you receive a damaged item please get in touch with our Customer Support Team who will happily exchange the product for you. We do not exchange worn apparel or products without labels attached and in perfect condition. Please email a photograph to us and we will send out a replacement or a refund if the product is out of stock.

Pre-orders

Pre-order item will be shipped out from the date specified along with any other items you grabbed at the same time. Pre-orders can take up to, 1 to 6 weeks. We only offer Pre-Order on our products. We at Gordz Grayson work fast and efficent to have your order made and delieved to you as quickly as possible.

SHIPPING & DELIVERY:

Shipping

Shipping  is automatically calculated or free delivery on orders over $99 within Australia.

How long is the delivery time?

SHIPPING

Orders are processed Monday – Friday (excluding public holidays) from 7am – 3:30pm AEST. Tracking Numbers will be sent to your email once your order has been dispatched.

During high order volumes (delivery and sale periods) please allow up to two – seven business days for processing on all deliveries including the express delivery options. Express Delivery is always sent priority.

Delivery times do not include processing time. Please allow 2-7 days for order packing and processing.

 

DELIVERY TIMES*

 

Shipping Options                                                                             Estimated Time

Flat Rate Shipping Australia Domestic                                      4-10 Business Days

Express Shipping                                                                               2-5 Business Days

International                                                                                      6-14 Business Days

International Express                                                                      2-5 Business Days

  * Shipping time may vary according to Australia Post and Courier time frames and location, these times do not include order processing time, Please Note Holiday Periods may vary delivery times.

INTERNATIONAL ORDERS

Please note that international orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country, please note taxes and duties may be charged for international orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us, and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

RETURNS & REFUNDS:

Return/exchange

Return the products to us within 30 days of purchasing date. However, items can only be returned/exchanged if they are in the original condition (unworn, unwashed, tags intact, original packaging).

Refund

Once our Customer Support Team has inspected your items for a refund, you will receive an email from us. Refunds are processed back in to the original payment method used, allow within 1-10 business days.